Hilton Grand Vacations Company

6/21/2011

Hilton Grand Vacations Company, LLC develops, manages, markets, and operates a network of brand-name vacation club ownership resorts. Resort villas are jointly-owned by members who have exclusive use of the properties for limited periods of time.

Additional benefits exist through the Hilton Grand Vacation Club (HGVC), a point-based reservation and exchange program. Club members can exchange their intervals for vacations at affiliated resorts throughout the world. Hilton Grand Vacation Club membership is approximately 127,000 worldwide.

Source: Wikipedia.org - Hilton Grand Vacations Company

Hilton Grand Vacations Company Reviews

Help educate our visitors by sharing your personal experience with Hilton Grand Vacations Company using the comment section below.

20 Comments

Amitabh and D

11/5/2012 07:42:52 am

I was lied to be sales agents, Jeremy Wilson and Susan Lera at HGVC, Las Vegas. This is about a property - 7-10 days timeshare ownership in South Beach, FL. Here are the lies:
1. Maintenance fees are just 800 dollars. Turns out the net cost to the consumer is close to 1200 dollars with all add-ons.
2. We wanted to go to France. They said ohh yea, you will be able to stay at Hilton property at Arc-d'triomphe for the points that you have. We later realized that we cannot even stay there for one night based on the points that we have.
3. I purchased for 12000, the resale agent wanted me to sell at 6000. Lera lied to me saying that I woudl be able to sell it at any time.
Bottomline, NEVER TRUST HILTON GRAND VACATIONS or for that matter any timeshare company.
I have now written to The President of HGVC.

Ryan

11/5/2012 11:12:51 am

Thank you for sharing your experience with us.

We certainly wish your experience was less horrendous, but that is the nature of the timeshare business. This type of fraud is nothing new and unfortunately, writing to the president will almost assuredly not produce the results that you would like or deserve.

We know of a few organizations that actually help those who are victims of HGVC's fraud. If you are interested in their aid, please let us know and we will put you in contact.

We wish you all the best and hope that this injustice is made right as soon as possible! If there is any other way we can be of service, please let us know.

Susan Lera

2/3/2014 01:27:25 pm

My name is Susan Ann Lera, or Suzy Lera or my friends call me Susan Lera, Susie Lera and Susan Kosmicki, Mia Kosmicki.
I did work for th Hilton group selling timeshare but was recently fired for my shady fraudulent behaviour. Lying to customers just to earn a sale and commission. I have to apologize for those I defrauded, I was behind in my rent and being evicted and felt like I was left with no choice. I'm a very poor excuse for a Mother, lost custody of my daughter years ago and just recently lost custody of my youngest son to children's aid! I'm sorry I let my Father Robert Lera and my step Mother Judith Lera down as well as my lesbian best friend Paula Newman! I'm sorry Paula, I should have hooked up with you long time ago, this would have helped me had a better life, more so because no man would ever want my sorry FAT ass!
Again, sorry to my past customers, family and friends, after the courts deal with me and I can put this ordeal behind me, I hope to move on and be successful in life. I'm almost 50 now and soon to be grandmother to my daughter Mia Kosmicki's child, I hope I can be the grandmother that the Mother I NEVER was.
Susan Lera

Susan Lera

2/3/2014 01:27:31 pm

Lycia

2/15/2017 09:34:01 am

Please help us! We signed a timeshare deed with Hilton Grand Vacation on 23 Dec, our club points membership was activated on Jan 3. On Jan 5 when we tried to make reservations we realized much information was misrepresented to us during the sale event. We could not have known before we could use the timeshare! When we immediately contacted Hilton Grand Vacation Club, we were told that we had passed the Las Vegas 5-day rescission period, there is no way we could have the deed cancelled! Futher phone calls to the credit card company and reservation revealed more lies told to us. We need help to send a lawyer letter to HGVC to file the misrepresentation. Could you please help us, please? We realized that we had charged to our credit card what is now totally useless to us for which we will be struggling to pay, please help us!

Susan Lera

2/3/2014 01:27:00 pm

Amitabh and D,
I'm so sorry!

My name is Susan Ann Lera, or Suzy Lera or my friends call me Susan Lera, Susie Lera and Susan Kosmicki, Mia Kosmicki.
I did work for the Hilton group selling timeshare but was recently fired for my shady fraudulent behaviour. Lying to customers just to earn a sale and commission. I have to apologize for those I defrauded, I was behind in my rent and being evicted and felt like I was left with no choice. I'm a very poor excuse for a Mother, lost custody of my daughter years ago and just recently lost custody of my youngest son to children's aid! I'm sorry I let my Father Robert Lera and my step Mother Judith Lera down as well as my lesbian best friend Paula Newman! I'm sorry Paula, I should have hooked up with you long time ago, this would have helped me had a better life, more so because no man would ever want my sorry FAT ass!
Again, sorry to my past customers, family and friends, after the courts deal with me and I can put this ordeal behind me, I hope to move on and be successful in life. I'm almost 50 now and soon to be grandmother to my daughter Mia Kosmicki's child, I hope I can be the grandmother that the Mother I NEVER was.
Susan Lera

Barbara Siemaszko

8/8/2013 08:14:28 pm

We were also lied to. The maintenance fee that was not to be assessed until January hit my mail box 2 weeks after closing. When I complained they told me it was an error and not to pay it. Now I have been charged a late fee and frozen out of making reservations until we pay up. What options do we have?

8/28/2013 05:15:09 am

having problems with hgvc, what would be names of organization that help victims of hgvc fraud one can contact for help?
HGVC are making issue for me to cancel or sale timeshare.
It's really a scam

Susan Lera

2/3/2014 01:28:11 pm

Susan Lera

2/3/2014 01:25:44 pm

Susan Lera

10/12/2014 04:29:57 am

My name is Mia Kosmicki my mom is the poorest excuse of a mother and has been in jail for lying and defrauding hundreds of people.

Kirt kosmicki

12/30/2014 06:18:45 pm

My name is Kirt I was married to Susan Lera, this doesn't surprise me in the least. Susan has been in and out of jail her whole life for various fraud offences.
She is now trying to legalize marijuana for her own financial gains. She has a son and doesn't even know who the father is, she stalks and harasses people on the internet and is the poorest excuse for a mother. I know this because her daughter Mia Kosmicki which happens to be my daughter wants nothing to do with her Mother and has been living with me for the past 12 years full-time!
Grow up Susan your actions are getting old.

joseph catroppa

1/3/2015 02:48:39 pm

All the information contained in here about Mrs lera are lies. Her ex husband joseph catroppa and his girl friend nadia palmieri wrote this as joey owes child support and is mad Canada is collecting. Also all of the postings are by the same person joseph catroppa. And he has been reported to police for harassment.

the real kirt

1/3/2015 02:52:01 pm

The above post was not by Kirt kosmicki. Joseph catroppa who is a deadbeat dad and will not pay child d support is mad a suzy lera for proceeding to court. Anyone who knows her knows these are lies.

Susan Lera

7/21/2015 05:07:41 am

I am Susan Lera and I am a bad person for wrongfully accusing multiple men of fathering my autistic son Gian.

Lisa

4/26/2015 01:06:23 pm

Ex husband? How can he be her ex husband if there wasn't a marriage and the paternity results came back. Oops you accused the wrong man because you cant get pregnant from swallowing you stupid junkie. Its not a surprise that you dont know who the father is when you cant even remember who you slept with and cum guzzled with. youre a joke and so are ur accusations. go find your baby daddy

Suzy Lera

7/17/2015 10:53:37 pm

My name is Susan Lera mother of Mia Kosmicki there allegations of fraud and Mis leading customers is false. However, please come and support my new criminal enterprise Desert Aire Wellness in Las Vegas, we illegally grow and sell marihuana to anyone and everyone. Come visit us today on Sahara we will get you high one illegal joint at a time!
I was convicted of taking money under false pretences in Nevada but I have changed my ways now. :)
Susan Lera

Claue

10/31/2018 01:23:13 pm

Hitlon Grand Vacation sales people LIED to me. DO NOT BUY A TIME SHARE FROM THERE. Sure the places are nice, BUT YOU WILL OVERPAY for everything.

Lycia

10/31/2018 09:38:22 pm

I’ll be complaining to all the bureaus and state departments that I can approach to tell of my story so that Hilton can no longer hurt anyone with their lies! People, be careful to always read carefully the contract if it has the terms what the sakes person promised, and ask questions and questions and questions before signing on the dotted lines! And if anything feels weird after signing, rescind the contract on the next day, no later!

Judy Wesener

4/6/2019 06:36:55 pm

When we purchased this Vacation Club membership what we were told was a complete lie. They asked us what we were looking for and then told us exactly what we wanted to hear. However, the facts were totally different.

We didn't know this until after we had paid it off in full. I drew the money out of my IRA and paid it off right away.

Then when we tried to use it the way we were told, it didn't work that way at all.

Because we had paid for it, we did our best to do what we could with it, but it is really useless to us.

We're no longer willing to keep paying over $1000 a year for something that was a lie from the beginning.

We were told that the points could be used to stay at any Hilton property. The salesman went so far as to take us over to the computer to show us how. But he stated UNFORTUNATELY, the system was down, but he then explained to us, in detail, how simple it was.

Well, in truth, you can not do that at all. You have to pay a fee to change the Vacation Club points into Hilton points. So on top of the over $1000 we already pay a year, we have to pay another fee to convert the points.

Once converted, the 7 days worth of points becomes 2 days, in a standard room at a Hilton property. A room that rents for around $89 a night.

I've complained many times over the past few years. One guy even tried to sell me more time, while I was complaining that we had been lied to. Unbelievable.

Now I’m being threatened by them, because I refuse to keep paying them. They lied to us all the way around. Very shady practices by Hilton Grand Vacations.

If you're looking to buy there, DON'T!!! Total fraud and lies. Nothing they tell you will end up being true.

Hilton Grand Vacations Company

Hilton Grand Vacations Company Reviews

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