Online User Reviews Tell a Dark Tale
While taking advantage of RCI’s timeshare exchange service may be a difficult process, this certainly does not mean that the worldwide company is a timeshare scam. However, some claim that the services are so unusable, it is not a matter of user-friendliness. These online reviewers claim that this is a matter of a business being set up in such a way that it siphons money from innocent, struggling timeshare owners in order to advance their own profits. This review from the United Kingdom, entitled “RCI-What a Waste of Time,” outlines the problems a family has had with booking a simple one-night stay in Orlando:
“I have been trying to find out how much it would cost me to book a hotel in Orlando International airport for 1 night in the Ramada with our families' RCI points (they are clocking up as everytime we try to book something it is unavailable or else better value to buy direct.) In this case, I was told that my hotel room would cost 18,648 POINTS PLUS £102 booking fee. I can buy direct for under £60 on laterooms! What a scam! Sadly every call I make to RCI seems to end up causing a similar amount of frustration.”
Not only does this review imply a difficulty with using the RCI exchange program due to their point system, it also accuses the company of being unresponsive when attempting to resolve this through communication. A great trademark of timeshare scams is a company being unavailable when a user attempts to call, and it seems as though RCI is guilty of this very act.